A retrospective is a well known practice in many Agile
development teams. Its goal is to help the team reflect on the previous working
weeks, commonly 2 or 3 weeks with the aim of distinguishing ways of improving the way they work. Retrospectives are also very important for this agile self-organized teams, because since they don’t receive
direct commands from managers(see my previous post), it is of extreme importance to have mechanisms that improve increase awareness and prevent from burning out.
What makes a retrospective
a little bit different from other meetings, is that it often follows an
organized protocol for interaction. The retrospective's protocol is defined and applied by one
or many persons external to the team, known as the facilitators. The role of the facilitator, is to, in an
impartial way facilitate the teams express their concerns and discover actions
that can help them address those concerns.
Each facilitator, has its own technique/s for facilitating
retrospectives. Different techniques are useful in different circumstances. That is why one of the first things the facilitator will do in order to prepare
a good retrospective, will be to have a brief chat with some representatives
from the team, to get some idea/highlights of what was going on
lately: current work, most notorious blocker, absences, who will attend the
retrospective, important events…
This first mini reconnaissance mission is not a silver bullet
but often, it helps the facilitator get a grasp of what type of retrospective
format could be used. Sometimes
retrospectives will have a high level of technicalities, other times there will
be lots of complaints about blockers, others there will be communication
issues, process, etc…
Without going into an specific retrospective format yet(not
in Part 1), I would like to just name a list of healthy tips that is useful to
hang somewhere on the room for all to see and/or even say them out loudly(the facilitator
can even ask for a volunteer/s to read them out) at the retrospective, just
before commencing:
·
Don’t blame. We all have been working to the
best of our abilities.
·
Don’t monopolize the conversation, be conscious
when you should let others participate.
·
Don’t interrupt people when they are speaking.
·
Don’t be afraid of expressing what you think no
matter how bad it is.
·
Don’t feel intimidated by anyone because of
their position.
·
Do critic and welcome critics(Blame not equal to
critic).
·
Do remember that change is always possible.
·
Do remember that your company will be what you
want it to be.
Dialogue it’s a dexterity which is not easy to master. The
goal of this tips(note that I didn’t say rules) are to just to encourage a healthier
debate. Many times will be the case that people feel: shy, impatient, inferior,
superior, lazy, pessimistic, etc …
To help break some of those psychological barriers another duty of the facilitator will be to make sure that the environment where the retrospective will be held is comfortable enough. The environment can significantly impact the results of a retrospective. But of course, It is up to the creativity of each facilitator, how to do so. In any case here some more tips:
·
A bit of not loud ambient music at the beginning
or even during the hold retrospective, can help stimulate people and also
reduce the uncomfortable sensation some people claim to have when the group is
in silence.
·
Soft drinks and water could help avoid dry
mouths when speaking.
·
Coffee and Tea can help give a boost to people
if the retrospective has to be held on the last hours of the day.
·
Alcohol is often discouraged specially if it is
expected the retrospective to last too long. Some facilitators don’t have
nothing against it if when it is in moderation.
·
Sweet and salty snacks are often found in
retrospectives, specially chocolate(Apparently there are scientific research
that suggest that it can increase peoples happiness).
·
Fruit, it’s a healthy option that many people
often appreciate in retrospectives.
·
Appropriate jokes and even chit-chat are often
common at the beginning of retrospectives, it is perfectly fine if the
facilitator engages on himself on them briefly or even initiates them while the
retrospective is not jet started or is about to start, as a way of icebreaking.
The facilitator should have at the beginning of the
retrospective a list of the members of the team and their role, that
are expected to attend the retrospective. The reason for this is that in many
occasions there are other people external to the team, that also were invited
to the retrospective and to make sure that everybody knows who is in the room
it may be nice to just make sure that they briefly introduce themselves to all
the team if they haven’t done it yet.
Once the retrospective has started and regardless of the
format that the facilitator will decide to use, often there will be a round of
what is known as “Temperature Read”. It
is not mandatory thing to do it but it is very common in almost every
retrospective. The goal of temperature
reading can be different and it also have an specific format depending on what
is that we want to get from the team. It
may go from just a simple icebreaker to a puzzle game where everybody is
engaged.
Since this is a topic for itself, in this series of blog
posts, I will not go deep into it, but next I will just briefly describe one of
those exercises.
For example, It might be of interest of the facilitator to
discover how often teams need to do a retrospective. The facilitator, will ask
everybody to write a number on a post-it note from 1 to 5 where the smaller the
number is, means they consider there is not need to have a retrospective right
now, and the greater the number is, it means that they are really eager to have
a retrospective right now. After the retrospective the facilitator will count
the votes and depending on the predominant result, an action suggesting to
change the frequency in which the team has retrospectives can be suggested to
the team:
·
1 or 2 can appear if the team has retrospectives
too often. Sometimes it becomes like a routine for the team and the quality of
the retrospective result is not that good.
·
3 or 4 often indicates that the frequency in
which the team has retrospectives is probably appropriate, often nice
productive retrospectives with good usage of the time, etc…
·
5 may be a sign of the team needing
retrospectives more often. It is common that in retrospectives where the
predominant temperature was 5, many topics remain undiscussed due to lack of
time.
Of course this previous bullet points were just an example
and those patterns not necessarily need to apply and can even be interpreted
differently by different people. If it is the desire of the team to research on
that topic, they can do it and try to discover when is best for them to have a
retrospective.
With this I conclude part 1 on this blog post series on
retrospective facilitation.
Stay tuned, in the coming posts I will discuss in depth some of the most powerful retrospective formats(each of them for a different purpose), some of them used in many companies, from small start-ups to huge mega corporations. Remember that the retrospective is a very helpful thing for the self-organized team.
Stay tuned, in the coming posts I will discuss in depth some of the most powerful retrospective formats(each of them for a different purpose), some of them used in many companies, from small start-ups to huge mega corporations. Remember that the retrospective is a very helpful thing for the self-organized team.